“Value = Happiness”

Image credit: freepik

What is value:

“Value = Happiness“

Variation of values depends on the needs:

Double inequality of value — Value exchange between two parties:

Illustration credit: Vecteezy

CX Strategy is about elevating Customer profit:

  • Make a coffee taste especially good
  • Friendly barista
  • Lower the price of the coffee
  • Easy parking
  • Hard to spill cup
  • No wait
  • Clean store

CX strategy in business strategy:




CX/UX Strategist

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Kyoko Uchida

Kyoko Uchida

CX/UX Strategist

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