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Kyoko Uchida
Kyoko Uchida

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Apr 2, 2021

4 Key Elements to Create Better Alignments with a Team

Have you ever had any experiences delivering a work and turned out to be not what the stakeholder expected? Have you ever run into a situation where your colleague delivered you work that didn’t meet your expectations? This is a very common scene and, in my experience, it happens because…

Management

5 min read

4 Key Elements to Create Better Alignments with a Team
4 Key Elements to Create Better Alignments with a Team

Mar 25, 2019

“Value = Happiness”

Customer experience strategy is about creating value for customers. It is as simple as that. But, what does this mean? I had a chance to discuss this topic with Mark Addleman, who is a technologist and an economist. This article hopefully explains how CX strategy sees customer value. What is value: I believe…

Customer Experience

5 min read

“Value = Happiness”
“Value = Happiness”

Mar 12, 2019

Innovation vs. Invention

Are we inventing or innovating? Have you ever ran into a situation that you thought you were talking about the same thing with the other person but ended up it was not a case? The meaning of a word can be interpreted very differently from person to person and from…

Startup

5 min read

Innovation vs. Invention
Innovation vs. Invention

Feb 28, 2019

DevOpsDays in Boston vs. Kansas City

DevOps culture differences Recently, I had a chance to attend the same DevOpsDays conference, but in two different locations: Boston and Kansas City. I was interested in any demographic differences between attendees in each location. …

Ux Strategy

2 min read

DevOpsDays in Boston vs. Kansas City
DevOpsDays in Boston vs. Kansas City

Feb 28, 2019

Early SRE Ethnographic Research

As a UX researcher, one of my jobs is to observe users to find certain problematic patterns in their behavior. My goal for identifying these patterns is to try and tease out the cause of the problem. As I mentioned in my previous blog, I am learning about this new…

Cx Strategy

2 min read

Early SRE Ethnographic Research
Early SRE Ethnographic Research
Kyoko Uchida

Kyoko Uchida

CX/UX Strategist

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