Customer experience strategy is about creating value for customers. It is as simple as that. But, what does this mean? I had a chance to discuss this topic with Mark Addleman, who is a technologist and an economist. This article hopefully explains how CX strategy sees customer value. What is value: I believe…

Are we inventing or innovating? Have you ever ran into a situation that you thought you were talking about the same thing with the other person but ended up it was not a case? The meaning of a word can be interpreted very differently from person to person and from…

DevOps culture differences Recently, I had a chance to attend the same DevOpsDays conference, but in two different locations: Boston and Kansas City. I was interested in any demographic differences between attendees in each location. …

As a UX researcher, one of my jobs is to observe users to find certain problematic patterns in their behavior. My goal for identifying these patterns is to try and tease out the cause of the problem. As I mentioned in my previous blog, I am learning about this new…