API: The Key to Building Strong Relationships and Thriving in Difficult TimesOk, let me start by clarifying that as a designer, when I’m talking about API, I don’t mean Application Programming Interface. In this case…Jan 10, 20231Jan 10, 20231
4 Key Elements to Create Better Alignments with a TeamHave you ever had any experiences delivering a work and turned out to be not what the stakeholder expected? Have you ever run into a…Apr 2, 2021Apr 2, 2021
“Value = Happiness”Customer experience strategy is about creating value for customers. It is as simple as that. But, what does this mean? I had a chance to…Mar 25, 20195Mar 25, 20195
Early SRE Ethnographic ResearchAs a UX researcher, one of my jobs is to observe users to find certain problematic patterns in their behavior. My goal for identifying…Feb 28, 2019Feb 28, 2019
